Seedance 2.5 Community Guidelines
How Seedance 2.5 community guidelines work, what commonly gets rejected, and how refunds are handled on failed tasks.
Community Guidelines
Seedance 2.5 prompts are checked before the task starts and during generation. If a prompt is refused, rewrite it or try a different supported model.
Content Guidelines Tips
Understanding what each layer catches can help you avoid unnecessary rejections and failed generations.
Layer 1 (Prompt Screening)
Before anything is generated, the prompt goes through our automated screening. A clear violation is refused here: no task is created and nothing is charged. We do not run a separate local keyword list; uncertain prompts are allowed and recorded for audit.
If your prompt is refused here, no task is created and nothing is charged.
Layer 2 (Model Safety Review)
The selected model applies safety checks that can be stricter than typical content guidelines enforcement. These categories commonly trigger rejections:
Real person depictions
Any content featuring real people is currently prohibited. This is stricter than many other video models. In some cases, fully synthetic faces may pass where real-person references do not.
Copyrighted or branded content
References to brands, franchises, studios, games, or trademarked properties are likely to be rejected. Generic descriptions work better than brand-name prompts.
Political content
Politically sensitive material is rejected.
Visual content review
Sometimes the prompt passes, but the generated frames still fail downstream review. In these cases, the request may fail during or after generation because the output visuals violate the model’s policy.
Typical Failure Patterns
Community guidelines rejection
You may see an error such as:
Your content violated community guidelines.This usually means the prompt or generated visuals triggered a model safety check.
Server-side failure
You may also see a server-side failure message such as:
Video generation failed due to a server error. Please try again.This is not a community-guidelines penalty. It indicates a temporary model service failure.
Credits and Refunds
When a Seedance 2.5 task fails on Callirra, the credits consumed for that task are refunded automatically after the task is reconciled as failed.
The activity page also shows a refund note on failed tasks so users can confirm the credits were returned.
Practical Prompting Advice
- Avoid explicit sexual content.
- Avoid real-person references.
- Avoid brand names, franchises, and trademarked properties.
- Use generic visual descriptions instead of copyrighted character names.
- If a prompt fails repeatedly, simplify both the wording and the reference media.
Why This Exists
These checks are applied by the selected model. We continue to improve the UX around failures, feedback, and refunds, while the model's review rules remain part of its published behavior.