Refund Policy

Eligibility

Purchases of Callirra credits, credit packs, and subscription plans may be refunded within 7 days of purchase, subject to the conditions below.

What is Refundable

• Unused credits from a credit pack or subscription allowance.
• Unused balance credits from a one-time purchase.
• Unused subscription quota within 7 days of the charge that issued it — the first payment and every renewal alike.

What is Not Refundable

• Credits already consumed by image generation, video generation, or other usage.
• Credits used for completed or partially completed AI tasks.
• Orders older than 7 days, except where required by applicable law.
• Accounts suspended for violating our Terms of Service or Acceptable Use Policy.

How to Request a Refund

You can submit a refund request from your Callirra account settings (Payments → Refund) or by contacting support@callirra.com. Include your order or receipt information so we can locate the purchase.

Payments are processed by Waffo Pancake as our Merchant of Record. If you prefer, you can also submit a refund request through the Waffo Pancake Consumer Portal using the email address you used at checkout.

Processing Time

Approved refunds are returned to the original payment method. Depending on the payment channel, funds usually appear within 7–14 business days. Waffo refunds that are approved through the Consumer Portal are subject to Waffo's own processing timeline.

Account Termination or Abuse

Accounts suspended for violating our Terms of Service or Acceptable Use Policy may not be eligible for automatic refunds.